Privacy Policy
Introduction: Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By "personal information", we mean information that can be associated with a specific person and can be used to identify that person.
We do not consider anonymized information to constitute personal information, as it cannot be used to identify a specific person. We collect personal information from you when you Site (including, without limitation, when you buy products or when you telephone or email our customer support team). By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.
We may amend our terms and conditions and the privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.
We would encourage you to check the Site regularly for the announcement of any amendments to our terms and conditions and privacy policy.
Our privacy policy covers the following topics:
- Our collection of your personal information
- Our use of your personal information
- Your use of your information and other users’ personal information
- Accessing, reviewing and amending your personal information
- Third-party website links
- Cookies
- No spam or spoof emails
- Protecting your personal information
- How you can contact us about privacy questions
1. Our collection of your personal information
As part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.
Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
We will also need to collect selected financial information from you, such as your credit card and/or bank account details.
You will need to input this financial information into the "My Account" section of the Site. We use this financial information for billing purposes and for the fulfilment of your orders. Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site.
Restricting the posting of personal information to the My Account section of the Site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the Site other than on the My Account section of the Site may lead to the suspension of your use of the Site.
We will collect transactional information based on your activities using the Site (such as buying products). Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site.
We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.
2.Our use of your personal information
We use your personal information to provide services and customer support to you; to measure and improve our services to you troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity; or protect the rights, property, or safety of the Site, our users or others.
In the event of a sale of the Site, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies for the purposes outlined in this privacy policy.
This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
Additionally, information relating to products you are buying will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.
By registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
3. Your use of your information and other users’ personal information.
Site members may need to share personal information (including financial information) with each other to complete transactions on the Site. You should respect, at all times, the privacy of other Site members.
We cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site member.
This privacy policy does not cover your release of your personal information to another Site member.
You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).
You acknowledge and agree that you shall use personal information received from another Site member in accordance with all applicable laws.
4. Accessing, reviewing and amending your personal information
You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team. The "Customer Support" link at the top of each Site webpage contains our customer support email and phone details.
Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
5. Third-party website links
The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.
Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.
The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.
6. No spam or spoof emails
We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to info@shopkrappliances.com We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
7. Protecting your personal information
By providing us with personal information, you consent to the transfer of your personal information outside of Sultanate Of Oman. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.
All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
You must enter your username and password each time you want to access your account or make transactions on the Site.
8. Choose your password carefully using unique numbers, letters and special characters.
Never share your username and password with anyone.
If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.
9. How you can contact us about privacy questions
If you have questions or concerns about our collection and use of your personal information, please email our team at info@shopkrappliances.com
Shipping Policy
We deliver only to areas mentioned in the Portal/Website. All the others are considered as out of service areas. Our Delivery team will deliver orders during working hours from 9:00 am to 6:00 pm Saturday to Thursday.
Warranty Policy
All products available on the Site are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.
Warranty For AC’s:__ This product is guaranteed against manufacturing defects from the date of purchase, subject to installation, operation and maintenance according to instructions attached to or furnished with the product, (parts and labor).
PARTS AND LABOR: ONE YEAR. COMPRESSOR WARRANTY WILL BE 5 YEARS.
BOTH APPLICABLE FROM THE DATE OF PURCHASE.
THE CUSTOMER MUST PROVIDE THE ORIGINAL PROOF OF PURCHASE TO RECEIVE ANY SERVICES UNDER THIS WARRANTY.
This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.
The warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, natural calamity or failure to follow operating instructions; (c) High voltage, short circuit, condenser block, no regular service or maintenance through company/authorized service centers, ACs installed without considering heat load/capacity required, remote control damage and damage of other plastic parts (d) exposure to liquid or infiltration of foreign particles; (e) servicing or modification of the Product other than our authorized service agents; (f) use of the Product with unsuitable power; (g) use of the Product with other accessories, attachments, product supplies, parts or devices that do not conform to manufacturer’s specifications; or (h) transit.
This warranty does not cover: (a) repair or replacement of any Product damaged during transit under customer’s possession or (b) any loss or consequential damage incurred while the Product is being repaired. Warranty is only valid for products sold & serviced by Khimji Ramdas LLC.
Warranty For Appliances:
_ For one year from the date of purchase, when this appliance is installed, operated and maintained according to instructions attached to or furnished with the product, (parts and labor). PARTS AND LABOR: ONE YEAR. COMPRESSOR WARRANTY WILL BE 5 YEARS.
BOTH APPLICABLE FROM THE DATE OF PURCHASE.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
The Customer must provide the original proof of purchase to receive any services under this warranty.
This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.
The warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, natural calamity or failure to follow operating instructions; (c) High voltage, short circuit, condenser block, no regular service or maintenance through company/authorized service centers, and damage of other plastic parts (d) exposure to liquid or infiltration of foreign particles; (e) servicing or modification of the Product other than our authorized service agents; (f) use of the Product with unsuitable power; (g) use of the Product with other accessories, attachments, product supplies, parts or devices that do not conform to manufacturer’s specifications; or (h) transit.
This warranty does not cover: (a) repair or replacement of any Product damaged during transit under customer’s possession or (b) any loss or consequential damage incurred while the Product is being repaired.
Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need to produce the original purchase receipt which is required as proof of purchase. This guarantee applies for domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Installation,
if applicable, implies the placing and connecting of the appliance to suitable power/water/drain inlets /outlets as required for the proper use, functioning and maintenance of the appliance.
Exclusions: all civil, mechanical, plumbing site requirements and hood ducting are excluded from our scope
Term of Use
The KR Portal or its related websites and services ("Site") can be used only by persons who can form legally binding contracts under applicable law of Oman. Persons who are incompetent to form a contract are not eligible to use the Site. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Site if we discover that you are under the age of 18 years.
The Site cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Site from outside the Sultanate Of Oman are responsible for compliance with its jurisdiction and applicable countries laws if and to the extent its local laws are applicable. We will deliver the products only within the areas mentioned in the Site and will not be liable for any claims relating to any products ordered from outside its jurisdiction.
Registration Process
The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to us.
Limitation of Liability: In no event will KR and each of their respective directors, officers are liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, which arise out of or are in any way connected with the terms and conditions and its usage of services by you.
Governing law and Jurisdiction: The terms and conditions herein will be, governed by, construed and enforced in accordance with the laws of the Sultanate of Oman. The exclusive jurisdiction for any disputes or action arising out of or related herein shall be Muscat, Sultanate of Oman.